1. TERMS AND CONDITIONS – VICTORIA FALLS SAFARI LODGE, VICTORIA FALLS SAFARI CLUB, VICTORIA FALLS SAFARI SUITES AND LOKUTHULA LODGES

FIT TRAVELLER

  • Reservations comprising of 1 to 9 paying guests per night

FIT BOOKING POLICY

  • Bookings/reservations will be held on provisional basis for 30 days, and if not confirmed within this time will be released automatically
  • Confirmed booking/reservation definition: the property has received full payment / deposit payment.
  • In the case of tour operators who have authorized credit arrangements with Africa Albida Tourism a valid voucher or email is required to confirm a booking/reservation.
  • The valid voucher or email confirming the booking/reservation is acceptance of the 20% refundable deposit

FIT PAYMENT POLICY

  • A 20% refundable deposit is required to confirm a booking/reservation. Refundable up to 61 days prior to stay
  • Full pre-payment is required 60 days prior to the date of arrival in order to confirm the booking/reservation.
  • For bookings made less than 60 days prior to arrival date full payment within 72 hours is required
  • In the case of tour operators who have authorized credit arrangements with Africa Albida Tourism a valid voucher is required 60 days prior to arrival date to confirm the booking/reservation.
  • The valid voucher or email confirming the booking/reservation is acceptance of the 20% refundable deposit

FIT CANCELLATION POLICY

  • Prior to date of arrival:
    • More than 60 days – no cancellation 60 – 31 days: 25%. 30 -21 days: 50%. 20 – 7 days: 75%. Less than 6 days: 90%.
  • The above percentages are based on the total value of the individual reservation as booked
  • During High Season, we reserve the right to charge FULL payment on any bookings cancelled 31 days or less prior to arrival
  • A valid voucher or full payment is required 60 days prior to date of arrival for these High Season months to confirm such bookings
  • NO SHOWS – No shows attract a 100% cancellation fee

 

VICTORIA FALLS SAFARI LODGE

VICTORIA FALLS SAFARI CLUB

VICTORIA FALLS SAFARI SUITES

LOKUTHULA LODGES

GROUP CONCESSION (does not apply to Tour Series and Special Contracted Rates):

Complimentary concession will be made to the agent/operator as follows:

For every 15 paying guests –

1 complimentary guest up to a maximum of 4 complimentary guests. This applies to accommodation and meals only.

For every 15 paying guests – 1 complimentary guest up to a maximum of 2 complimentary guests. This applies to accommodation and meals only.N/ANegotiated on an individual basis with the Head of Sales.

 

SPECIAL NOTES

  • The ‘Pay 2 Stay 3’ deal, Super Combo’s and Super Deals are only applicable to FIT bookings. This applies to all Africa Albida Tourism properties

 

2. TERMS AND CONDITIONS – MAKUWA KUWA RESTAURANT, THE BOMA – DINNER & DRUM SHOW, THE BOMA CAFÉ

FIT TRAVELLER

  • Reservations comprising of 1 to 14 paying guests per night

FIT BOOKING POLICY

  • Reservations will be held on provisional basis for 30 days, and if not confirmed within this time will be released automatically
  • Confirmed booking/reservation definition: the restaurant has received full payment / deposit payment.
  • In the case of tour operators who have authorized credit arrangements with Africa Albida Tourism a valid voucher or email is required to confirm a reservation.

FIT PAYMENT POLICY

  • Full pre-payment is required 60 days prior to the date of arrival in order to confirm the reservation
  • For bookings made less than 60 days prior to arrival date full payment within 72 hours is required
  • In the case of tour operators who have authorized credit arrangements with Africa Albida Tourism a valid voucher is required 60 days prior to arrival date to confirm the reservation

FIT PAYMENT METHOD

  • Credit cards accepted: VISA, AMEX, and Mastercard
  • Direct transfer is our preferred method of payment and must be paid in the currency as invoiced. Into relevant accounts as stated on the invoice/statement.
  • All incoming payments should be gross and bank charges are for the payee’s account

FIT CANCELLATION POLICY

  • Confirmed reservations cancelled within 24 hours attract a 100% cancellation fee
  • Prior to date of arrival:
    • More than 60 days – no 59 – 31 days: 25%. 30 -21 days: 50%. 20 – 7 days: 75%. Less than 6 days: 90%.
  • The above percentages are based on the total value of the individual reservation as booked
  • During High Season, we reserve the right to charge FULL payment on any bookings cancelled 31 days prior to arrival. A valid voucher or full payment is required 60 days prior to date of arrival for these High Season months to confirm such bookings
  • NO SHOWS – No shows attract a 100% cancellation fee

 

MAKUWA-KUWA RESTAURANTTHE BOMA – DINNER & DRUM SHOWTHE BOMA CAFÉ

GROUP CONCESSION (does not apply to Tour Series and Special Contracted Rates):

Complimentary concession will be made to the agent/operator as follows:

Complimentary concession will be made on a special arrangement for groups having a set menuComplimentary concession will be made to the agent/operator as follows: For every 25 paying guests – 1 complimentary guest up to a maximum of 4 complimentary guests.Complimentary concession will be made on a special arrangement for groups having a set menu

 

VALUE ADDED TAX AND TOURISM LEVY

  • All accommodation rates are quoted inclusive of Government Tourism Levy at 2% and VAT at 15%.
  • Food and Beverage rates include 15% VAT

 

3. THE BELOW SPECIFIC TERMS AND CONDITIONS ARE APPLICABLE TO ALL PROPERTIES AND RESTAURANTS

MEDICAL AND TRAVEL INSURANCE

  • 24-hour security and medical air rescue service facility is on call. It is the responsibility of each guest to ensure they have adequate medical and travel insurance cover for the duration of their trip

CHANGES TO RATES

  • We reserve the right to amend rates subject to any changes in government legislation but will honour any confirmed bookings at the existing agreed rates.

(Confirmed booking definition: the property has received full payment / deposit or is holding a valid voucher from an authorized credit account holder).

FORCE MAJEURE

  • Africa Albida Tourism (AAT) shall not be obliged to perform any obligation under the Contract if such performance is rendered impossible, substantially more difficult or delayed as a result of Acts, Orders or Regulations issued by Central or Local Government, industrial disputes (whether official or unofficial), war, riots, hostilities, flood, fire, accident, act of God, epidemic, failure or shortage of supplies or from any other cause, event or occurrence which AAT is either unable to prevent having due regard to its interests. AAT shall not be liable for any loss, damage, cost or delay arising from or as a result of such non-performance. The onus is on the operator to ensure that their clients are in possession of adequate travel insurance.

 

4.      AFRICA ALBIDA TOURISM RESERVATIONS TEAM IN VICTORIA FALLS

  • All bookings for all our properties are managed in Victoria Falls in our Sales/Reservations office located at Victoria Falls Safari Lodge

 

RESERVATIONSPhoneSkypeEmailCo-ordinates
Victoria Falls Safari Lodge

(+263) 83 2843211-20

(+263) 83 2843231-3 (Direct)

(+263) 712 207 381-2 (Cell)

saflodge.saflodge resman.saflodgesaflodge@saflodge.co.zw saflodge1@saflodge.co.zw saflodge2@saflodge.co.zw resman@saflodge.co.zw

17°55’ 01.73”S | 25°49’08.75”E

Elevation: 942m

Victoria Falls Safari Club
Victoria Falls Safari Suites

17°55’ 18.91”S | 25°49’ 01.87”E

Elevation: 956 m

Lokuthula Lodges

(+263) 83 2844717 (Direct)

(+263) 83 2843211-20

reservations.lokuthulareservations@saflodge.co.zw

17°55’ 18.91”S | 25°49’ 01.87”E

Elevation: 956 m

Website – www.africaalbidatourism.com

 

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